Wednesday, April 21, 2021

Globe launches internal mobile number portability (MNP) for prepaid and postpaid

Globe is officially launching its internal mobile number portability (MNP) capability today, April 21. This covers all Postpaid to Prepaid, Prepaid to Postpaid, and Prepaid to Prepaid customer movements within Globe and TM brands.

As per the telco, the MNP capability lets the customer retain their existing mobile number when changing their subscription type. For example, those who have been wanting to move from Prepaid to Postpaid (and vice versa) will finally be able to do so while keeping their original mobile number.

Moreover, customers who are not under a subscription lock-in period, have no financial obligations or overdue balances may avail of the said service. To apply for porting, mobile customers may visit the nearest Globe store or log in to their GlobeOne account. On the flip side, Globe myBusiness customers may check if their number is eligible for MNP via the GlobeOne app. If eligible, they may reach out to their respective account manager or myBusiness chat support. Globe Business clients may also contact their dedicated account managers.

“Enabling our customers with the freedom to move across subscription types while allowing them to retain their original mobile number creates a new level of experience,” said Issa Guevarra-Cabreira, Globe Chief Commercial Officer.

In compliance with Republic Act 11202 or the Mobile Number Portability Act, the telco mentioned that Globe is moving forward with this initiative to allow its own customers to keep their mobile numbers even if they switch from Globe to TM and vice versa regardless of their existing subscriptions.

Furthermore, to do the same for other network providers, the MNP’s full implementation date initially slated for January 2021 was pushed to September 30, 2021, because of technical delays in testing and governance due to the pandemic.

You may visit the official Globe website for more information.

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