Friday, July 16, 2021

Globe warns of scams targeting OTT’s, postpaid customers

Globe cautioned its customers to never give their one-time pin (OTP)—even when offered a prize or promo—and to immediately report suspicious calls and texts.

The Company reiterated this reminder amid issues related to over-the-top (OTT) media service in the past few months. In this modus operandi, fraudsters sign up to a media service using a random Globe Postpaid number. They then send an SMS to the number posing as a Globe rep to inform their customer that they have won prizes such as smartphones and motorcycles. The customer is then asked for the OTP generated from signing up. Once the customer sends the OTP, the scammers complete the signup, and the former gets billed for the subscription.

This is a form of “smishing”, wherein attackers send text messages pretending to represent reputable companies to trick a person into revealing their personal information.

Globe has been sending regular SMS blasts to all customers in the past few months to warn them of the ongoing scam. It has also been active on its social media platform, Globe Icon, to inform the public on how to detect scammers. The company has also been helping customers resolve wrongful charges.

Globe has also shared information on how to spot a scam or spam message with the following:

1. The sender is an 11-digit number. Note that Official Globe advisories come only from a 4-digit or alphanumeric sender code.
2. Deliberate capitalization of certain letters and grammatical and spelling errors in the message.
3. The text message requests for personal information, e.g name, age, and address in exchange for raffle prizes.
4. Requests from the sender for OTP, passwords, or PIN. Globe and other legitimate institutions will never request a password or OTP.

Additionally, customers can also reach out to Globe through several channels to report fraudulent activities, including the company’s Facebook account, Twitter account @Talk2GLOBE , and the GlobeOne app.

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