With over 1.4 million workers employed in information technology-business process outsourcing (IT-BPO) firms to date, this sector is regarded as one of the largest employment generators in the Philippines. Along with electronics, it has become one of the more robust export industries of the country in the past two decades. While BPOs adjust with the transition towards the New Normal, growth has continued in this sector in the midst of the pandemic. Not all BPO firms, however, have exponentially increased their labor force during said span of time. Which of these BPO companies are leading the pack in terms of number of current employees? See our following list on the largest BPOs.
Accenture Philippines
Employee count: 72,000+
Founded in 1989, Ireland-based Accenture is a multinational professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, they offer Strategy and Consulting, Interactive, Technology and Operations services. They claim to be currently serving in more than 200 locations across 50 nations.
Acquire BPO
Employee count: 9,500+
With some 15 locations in four countries, Acquire BPO began in 2005 as an entrepreneurial venture providing outsourcing solutions. These services include customer service, sales, technical support, retention campaigns, back-office functions, software development and marketing services for private and publicly-listed companies worldwide.
ADP Philippines
Employee count: 1,000-5,000
Automatic Data Processing (ADP) Philippines has worked with employers of every size in terms of payroll services and human capital management (HCM) solutions. Founded in 1949 as Automatic Payrolls, the US-based company has reported serving over 920,000 clients globally.
AFNI Philippines
Employee count: 1,000-5,000
Established in 1936 as a consumer collections agency in the United States, AFNI’s only other country of operations is the Philippines. Since then, they have expanded their services, a roster which included insurance subrogation.
Alorica Philippines
Employee count: 10,000+
The US-based company provides a host of world class services, including logistics and fulfillment, with clients from automotive, financial services, healthcare, retail and tech companies. It claims to have presence in 100 locations worldwide, including the Philippines.
Amazon Operation Services Philippines
Employee count: 1,000-5,000
Building on Amazon’s global mission of being the ‘Earth’s most customer-centric company’, Manila’s Customer Service team started operations in September 2018. The team provides 24/7 world class customer service to North America and UK customers.
Canon Business Service Centre Philippines
Employee count: 800+
Canon Business Service Centre Philippines, Inc. is a subsidiary company operating under Canon Australia Pty. Ltd. Established in 2010 in the Philippines, their hybrid global service delivery model is supported by secure, cloud-based technologies.
Cognizant Philippines
Employee count: 10,000+
An American multinational company founded in 1994, it has offices in 35 countries worldwide. They help clients modernize technology, reimagine processes, and transform experiences so they can stay ahead.
Concentrix Philippines
Employee count: 90,000+
Concentrix, an American company subsidiary to Synnex until 2020, is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients.
Conduent Philippines
Employee count: 8,000+
Conduent delivers mission-critical services and solutions on behalf of businesses and governments. Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth.
Deloitte Philippines
Employee count: 800+
Founded in 1997, Deloitte Philippines is recognized as one of the leading professional services firms in the country, providing audit, tax, risk advisory, financial advisory, and business process solutions.
Genpact Services Philippines
Employee count: 700+
Genpact is a global professional services firm that makes business transformation real. Genpact began in 1997 as a business unit within General Electric. In January 2005, Genpact became an independent company to bring our process expertise and unique DNA in Lean management to clients beyond GE.
Hewlett-Packard Pte Ltd Philippines
Employee count: 5,000+
Hewlett-Packard, founded in 1939, is one of the world’s largest and most successful IT companies. HP Philippines continues its rapid growth in the global IT industry, and the Philippines has been identified as a major player within HP’s Global Organization.
IBEX Global Philippines
Employee count: 2,000-5,000
Delivering superior customer services for over 10 years, US-based IBEX Global is a business process outsourcer offering an integrated suite of services that supports an expansive array of customer facing solutions.
IBM Business Services Philippines
Employee count: 5,000+
International Business Machines (IBM) Corporation, which began as the Computer-Tabulating-Recording Company in 1911, is the largest technology and consulting employer in the world, serving clients in 170 countries. In this new era of Cognitive Business, they have been reshaping the future of health, education, fashion, travel, green energy, and more, using groundbreaking cognitive solutions, cloud computing technology, and quantum computing.
Infosys BPM Ltd Philippine Branch
Employee count: 2,500+
Infosys BPM takes pride in being a consistent performer and is endorsed by industry analysts, customers (internal and external), and alliance partners. It began operations in the Philippines in 2007 and has grown to become a next-generation business process management company providing end-to-end business process management outsourcing services for our clients across the globe.
JPMorgan Chase Bank Philippine Global Service Center
Employee count: 15,000+
JPMorgan Chase, with history going back to the Bank of the Manhattan Company in 1799, is one of the oldest financial institutions in the United States. JPMorgan began banking operations in the Philippines by 1961. Today, it has also developed into one of the nation’s largest BPO companies.
Macquarie Group Services Philippine Branch
Employee count: 5,000+
The Australia-based Macquarie Group is a diversified financial group providing clients with asset management and finance, banking, advisory and risk and capital solutions across debt, equity and commodities.
Magellan Solutions Outsourcing
Employee count: 500-1,000
Incorporated in 2005, Magellan Solutions started as an inbound call center and today offers diversified range of services, which include telemarketing, data entry, medical transcription, coding and billing, email and live chat support, technical recruitment, customer service, lead generation and appointment setting, and more.
NTT DATA Services Philippines
Employee count: 5,000+
NTT DATA Philippines is a multi-awarded and globally recognized leader in technology. There is deep expertise on multiple capabilities and heterogenous platforms on Microsoft, Oracle, and SAP delivering IT in the most cost effective manner and mitigating technology and business risks. NTT DATA, founded in 1988, is a subsidiary of the Japanese telecom company Nippon Telegraph and Telephone.
Quantrics
Employee count: 5,000-10,000
Established in Canada in January 2016 and opening its doors in the Philippines as an offshore BPO, Development and Shared Services center in August 2016, Rizal-based Quantrics is a newcomer to the booming Philippine market.
TeleTech Philippines
Employee count: 10,000+
Founded in 1982, the American customer experience (CX) company TTEC Holdings (formerly known as TeleTech) has reported 18 centers in the Philippines. TTEC’s end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike.
Teleperformance Philippines
Employee count: 50,000+
A subsidiary of France-based Teleperformance SE Group, Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. Teleperformance serves as a strategic partner to the world’s largest companies in a wide variety of industries.
Telstra Philippines
Employee count: 5,000+
As Australia’s leading telecom and information services company, Telstra Corporation Limited is proud to be helping our customers improve the ways in which they live and work through connection. Tracing its origins to the Postmaster’s General Department (PMG) in 1901, PMG would eventually be split into the Australian Postal Commission and the Australian Telecommunications Commission, trading as Telecom.
TELUS Philippines
Employee count: 18,000+
Canadian IT company TELUS International designs builds and delivers high-tech, high-touch customer experiences powered by next-gen digital solutions. In 2005, TELUS invested in Ambergris Solutions, a boutique BPO in the Philippines, as a means to offer additional customer service and some operational redundancy for North America.
Conclusion
If we are to believe employee statistics available to us at this juncture, around 25 percent of all BPO employees in the Philippines are currently under the pay of the top 25 IT-BPO companies we have listed. This is a significant observation since in ecozones alone, the Philippine Economic Zone Authority (PEZA) noted that they have 1,274 IT-BPO companies as locators. The said count does not include locators in other business areas such as those administered by the Board of Investments (BOI). Taking these data into analysis, there may well be a significant number of BPO firms across the country having less than 500 employees, perhaps bordering the level of small and medium-sized enterprises (MSEs). Nonetheless, discussing the implications might be better left for another time.
The effects of newly enacted legislation such as the Corporate Recovery and Tax Incentives for Enterprises (CREATE) Act and the Amended Public Service Act must also be taken into consideration. For one, the CREATE Act has priority for economic development outside Metro Manila and other developed areas. With tax perquisites for employers hanging into balance in the face of the “return to office” or “back to office” mandate, particularly for BPOs in ecozones, we will have to continue observing how this dynamic would develop for the industry in the near future.
Disclaimer: The employee count is limited to workers they have in the Philippines, albeit it is understandable that international operations of these BPO firms would account for them a greater number of employees besides what they currently employ in the Philippines. Besides the latest publicly available statistics, employee count estimates are integrated from professional databases such as that of the IT & Business Process Association of the Philippines (IBPAP) and LinkedIn. Descriptions of the listed BPO companies were derived from official information they have provided. This list is organized in alphabetical order. Firms with no publicly available employee size are excluded.
Source: Yugatech
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